Looking after travellers, expats and remote workers globally 24/7
First Assistance delivers a range of comprehensive, integrated, global travel assistance and travel risk management products and services
Travel Assistance
We understand the needs of travellers and expatriates affected by travel delays and disruption, lost luggage and personal item theft while overseas. We strive to deliver satisfaction and peace of mind at any time of the day anywhere in the world.
Traveller Tracking
We help human resources managers or risk managers meet their duty of care obligations and quickly respond to unexpected events such as a terrorist attack, transport accident, civil uprising or natural disaster. Employees can be tracked and located in real-time based on their flight and accommodation bookings.
Travel Risk Management
We can design and implement business continuity and crisis response plans at group level and for site specific locations to support your duty of care responsibilities. In-depth risk assessments and site security surveys for existing and future locations.
Daily Welfare Checks
We understand an employer's need to meet their duty of care responsibilities and can help safeguard remote or traveling workers wherever they may be located in the world.
Travel Safety Training
Employees in foreign countries face a number of potential hazards including disease, crime, natural disasters and civil unrest. Our travel safety training gives participants the knowledge required to manage and mitigate these risks and conduct their overseas travels safely.
Our Products
We provide immediate access to multilingual expertise, logistical advice and on ground professionals, ensuring your travel risk and security needs of business travelers, expatriates and local nationals are met wherever they are in the world 24/7
Our Stories
“ Thanks so much for your help and support with my situation. Getting mum to China and putting my mind at ease with the entire circumstance ”
Our People
In recent years, we've transformed our company to become a highly efficient and trusted business partner. Meet the people behind the strategy
Ramona Cobb
· Head of Operations ·
Ramona is responsible for managing operations and key accounts in the Travel and Medical division. She brings over 15 years' experience in the telecommunications and insurance industries. Ramona's experience and customer focus ensures the constant delivery of a world-class customer experience. Ramona joined First Assistance in 2011.
Reuben Cutfield
· Head of IT & Product Management ·
Reuben heads the company's IT, cybersecurity, bid writing, product management, compliance, and international provider management. He holds a degree in Biomedical Science (Neuroscience) and industry certifications in cybersecurity. Reuben joined the organisation in 2011.
Annually provide medical, security and travel services to 450,000 travellers, 200,000 expatriates for over 7,000 organisations
Global network of over 75,000 approved and accredited service providers including;
- Hospitals
- Medical Centres
- Air Ambulance Providers
- Helicopters
- Ambulances
- Medical Escorts
- Cost Containment Specialists
Our Contacts
New Zealand
Level 8, 56 Cawley Street
Ellerslie, Auckland 1051
New Zealand
PO Box 17-310
Greenlane, Auckland 1546
New Zealand
enquiries@firstassistance.com
Phone: +64 9 356 1656
Fax: +64 9 355 0484
Australia
Suite 2, Level 3, 550 Lonsdale Street
Melbourne, VIC 3000
Australia
PO Box 13228
Law Courts
Melbourne, VIC 8010
Australia
enquiries@firstassistance.com
Phone: +61 3 7046 1977
Fax: +61 2 8569 1381